Certificate in Customer Service

Instructor: Sanders-Cobb, Bayley

Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.

Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.

Two one-month courses. $245 for the two courses and certificate.

  • Extraordinary Customer Service: 3/2-3/27
  • Keys to Customer Service: 4/6-5/1
  • Date(s): 3/2-3/27, 4/6-5/1
  • Location: Online
  • Sessions: 2 months
  • Fees: $245
  • Register By: March 6
  • Course Code: 960600

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About CVACE

Services

Castro Valley Adult and Career Education

Serving the community since 1969

4430 Alma Avenue
Castro Valley, CA 94546
P: 510-886-1000
F: 510-537-8537
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CVUSD is committed to providing equal opportunity for all individuals in education. District programs, activities, and practices shall be free from discrimination, intimidation, harassment and bullying based on race, color, ancestry, national origin, ethnic group identification, age, religion, marital or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity or expression, or genetic information; the perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics. Violations of this policy should be reported immediately to the site administrator(s) at District Schools. Inquiries regarding the non-discrimination policies: Director of Student Services, 4400 Alma Avenue, Castro Valley CA 94546, 510-537-3000 x 1257